Microsoft Corporation is an American technology company with headquarters in Redmond, Washington. It operates on a multinational scale, developing, manufacturing and selling computers and computer programs, as well as services for technology users. Some of its most well-known products include the Microsoft Windows operating system, web browsers such as Internet Explorer and Edge, and applications including Microsoft Office. Microsoft also sells gaming consoles, notably the Xbox line, and tablets, such as the Microsoft Surface tablet. Based on total revenue, it is one of the world’s largest software and technology manufacturers. It is also considered one of the most valuable software companies in the world.
If you own a Microsoft product or service and are looking for tech support, you can visit their support website (www.support.microsoft.com). On their website, they offer pages of frequently asked questions about a number of their programs and products. You can enter a question or the name of the product you have in a search engine and results related to your search will appear.
These results may describe troubleshooting procedures and processes. Others give a step by step guide related to setting up the program or service. For instance, in the Office or Office 365 for Windows section of the Answer Desk, you can find out how to set up and install your programs, as well as change the settings. If you would like to speak to someone regarding your problem, you can choose to chat online with a Microsoft Answer Tech. In addition, you can give your personal contact information and have the support team call you immediately. Scheduling a call for a later date and asking the community via an online forum are also options.
But the first step towards solving your problem is narrowing down what your problem is related to. On their website, Microsoft offers four main categories:
- Accounts and billing. This includes a link to help you manage your account online, including a detailed description of your services and payment methods. In the accounts and billing section, you will be asked to choose between Xbox, Office or Office 365, Skype, and other applications and subscriptions.
- Services and apps. The services and apps section of the Answer Desk website includes a list of all Microsoft’s services and applications. You will be asked to choose whether your issue pertains to Windows, Internet Explorer or Edge, Office or Office 365 for Windows, Office for Mac, iOS, or Android, OneDrive, or Skype. There is an option to see additional services, in case your product or application is not listed.
- Device, phone, or Xbox. If your problem pertains to hardware, including a Windows Phone, a Windows desktop, laptop, or tablet, or an Xbox, as well as any peripheral devices such as a mouse or keyboard, you will be directed to select the hardware that you’re experiencing difficulty with.
- Microsoft store. This section of the Microsoft Answer Desk is dedicated to helping you choose the best product or service to suit your needs.