Outsourcing is one of the best ways to give your company the appearance and efficiency of a larger company while still keeping your company small and appropriately sized. If you’re starting a company, you’re working 14 hour days and not taking any weekends. Startups are always the busiest and things can get a little crazy.
Outsourcing is a way for talented people to stay focused where their talents lie. It allows creatives to stay creative and leaves some of the tedium to people who take pride in their skills in other aspects of life.
Business Process Outsourcing
When your company doesn’t want to have departments for every single facet of it, then that’s when it’s time for business process outsourcing. When you start a small business you often have to do everything. You have to handle payroll, HR, accounting, call services and everything else at the same time. It can be severely overwhelming.
By taking advantage of BPO you can avoid the rigors and pain of overworking yourself into the ground. You may take a small hit to your earnings, but potentially you can earn more by using your extra time to your advantage and using more focus.
HR Outsourcing
HR outsourcing can be a smart choice for small to medium sized businesses (and sometimes even larger ones). Outsourcing your HR provides you some serious benefits.
Oftentimes with small or medium sized businesses there are a lot of pre-existing relationships. Marriages and friendships are intertwined, and often if one of those people are your HR rep, then how do you bring up issues to them. While a human resources representative can be fairly neutral, how do you bring up a sexual harassment claim against their husband or wife? It’s difficult to put aside existing relationships.
By outsourcing your HR needs, you can gain a neutrality that might not otherwise be available. This neutrality ensures that you’re seeing disputes resolved correctly. In addition you’re gaining an expert in the field who may provide even better services than the person or people you may be hiring to conduct your HR needs.
Call Center Outsourcing
This is one of the most common and one of the more useful forms of outsourcing available. Call Center’s allow companies to have support available to their customers at any time of day.
Call Center employees work off of scripts created by your business to allow them to respond to any scenario that may receive calls. If you are a small company, you don’t have time to be taking numerous phone calls. You don’t want to be taking sales calls when you are building your business. You don’t want to be taking basic tech support calls when you might be writing code or improving your online product.
Good call centers will work together with you to make sure that your script covers all eventualities. There will often be several copies of the script sent back and forth in order to make sure that the call takers are able to answer everything properly and provide information at the highest level.